It’s been a marathon but we solved it. What did we solve? A good friend of mine and Associate VA went to open a Word document I sent to her for a client task. Only problem was that when she went to open it, she got an error message and Word refused to respond.

My Associate had looming deadlines including coursework for her PhD, my client task and her own client tasks. Word not working = very upset and stressed out VA.

She persevered for hours before grabbing me on Skype where we Googled, troubleshooting to no avail. Three hours after we started working on solving it together, my codemonkey husband came home. Another three and a half hours later (now 4am for my stressed out VA) Codemonkey solved the problem. He used an article from Geekswithblogs and thank goodness the article was there.

Troubleshooting more often than not is simply a case of trying multiple solutions until you find the right one. In this case there was a huge number of solutions we attempted until we found the right one. Why did this happen? Who knows.. what I do know is that my lovely VA can now go to sleep, has recovered her documents and all is well with her laptop.