When Kylie Short started Tilda Virtual Services (TVS) less than two years ago, she never dreamt she’d soon be faced with the choice of building a team or turning away clients clamoring for her services. Many business owners dream of the day they will add associates or employees and begin to make money by delegating work to a trusted team. “I started my business to provide a job for myself and its gone so much further then that now”, says Short. “I don’t like to turn anyone away so I decided to learn more about becoming a Multi-VA practice and started a search for highly qualified associates to join my business and my team.” Clients of Tilda Virtual Services know they can count on Short and her team. Each VA is selected due to their skills, specialty and chosen niche for their own business. The goal was to build a formidable team providing exceptional administrative support to TVS clients. “I’m not happy unless my client’s are happy and to do that I needed to bring in people who have additional skills to those of my own. As a team, we provide a holistic approach to all our client’s administrative needs.”
Lincoln Short, Kylie’s husband works full-time at another job, yet part-time at TVS because he was inspired by the growth of the business and wanted to take part. Together they strategize and plan future development. Lincoln serves as a programmer providing technical support for Tilda Hosting Services as well as Web site assistance for TVS clients. Other additions to team TVS include Daniel Morris of Planet Chopstick who provides Web design assistance and programming assistance. Laurie Dart of Writing Wisely specializes in writing Web site content, articles, press releases, eBooks and other materials. Angela Carpenter of On Task Solutions serves as graphic designer and Lisa Callsen of Limelight Consulting and Training provides general administrative services such as uploading products to client’s website/estore. Deirdre Shockley of Deirdre’s Virtual Office takes care of travel arrangements, dynamic PowerPoint presentations, reports, word processing, e-zines and databases.
To facilitate collaboration and communication, Short and her team use Web applications such as Basecamp and VoIP on a regular basis, making time zones and distance a thing of the past. “Every single member of my team is located interstate or internationally to me. We’d be lost without a way to project manage client work”, says Short. Clients of TVS are already recognizing the benefits of the new team. “Tilda Virtual Services is an essential part of my business. I simply would not be able to offer the same great range of services without their support.” says Angela den Hollander of Communic8 Design.
For more information about Tilda Virtual Services and individual team members, visit the Web site at http://www.tildavirtual.com.au/.
